I’m not here to impress — I’m here to connect.

Hello, I’m Malou.

I’m a storyteller at heart, a hotelier by craft, and a firm believer in the quiet kind of service that speaks volumes.

With over a decade of front-of-house hospitality experience at Balcomo – A Ramada by Wyndham, I’ve learned that true connection is the most luxurious amenity we can offer.

What shapes my work:

  • Front Office Manager in hospitality

  • Over a decade of front-of-house experience

  • Degree in Business Management, University of Santo Tomas (Philippines)

  • Event Management Certification, Ryerson University (Toronto, ON)

  • Certified through the Wedding Planners Institute of Canada (WPIC) (Mississauga, ON)

These experiences help me see the big picture while still paying close attention to the details. Balancing thoughtful planning with genuine connection, and creating moments that matter — whether they last a lifetime or just when they’re needed most.

Well Within isn’t just a playbook. It’s a reflection of how I lead and how I live.

It’s shaped by intention, empathy, and quiet leadership — a space to pause, notice, and reconnect with what really matters in the way we serve others.

When I’m not working, I write. It’s how I process, reflect, and make sense of people and the world around me.

I also enjoy the same simple comforts many of us do — getting absorbed in Netflix shows like Emily in Paris for the lightness, and Dateline for the intrigue.

I’ve always been drawn to storytelling, especially the kind you hear on The Moth — honest, human stories that reveal something real beneath the surface. Those stories are often where my lightbulb moments come from. Quiet flashes of clarity that arrive when I’m listening, observing, and suddenly seeing how the pieces fit together.

I’m endlessly curious about human behavior — what motivates people, how they communicate, and why certain moments land the way they do. Clever advertising fascinates me for the same reason: when something is thoughtful and well-crafted, it creates a feeling you don’t forget. I notice details the same way I notice how someone is welcomed into a room.

If you’re building something with purpose and heart — whether it’s a partnership, a retreat, or a team experience — I’d love to connect.

LET'S START A CONVERSATION